Business Support

We provide business support to all small businesses and schools within 50 mile radius of Margate. The quality of our work and services are our top priority, along with the friendly working relationships with all of our customers.

Simtech provides a range of IT support packages that offer great value technical expertise. Every customer is slightly different, that’s why we’ll consult with you at the start to understand the exact level of service and response you require and tailor the support package that meets your requirements. We’ll then build an individual solution with a guarantee of the service you can expect from us.

So why choose Simtech Computer Systems?

• We’re proactive – continually monitoring your systems to spot any potential issues.
• Dedicated helpdesk number so that you can talk to an engineer.
• Fast response times to support calls and visits if required.
• Have knowledge and experience of all current Microsoft operating systems used in both desktop and server roles that businesses of 1 to around 15 users would utilise.
• Highly motivated and wide ranging experienced team at your disposal.
• Professional fully equipped anti-static workshops for your repairs.
• Comprehensive knowledge base gives us a wealth of information at your disposal.
• We are committed to customer service excellence and we believe it’s our people that make the difference between being just ‘good’ and ‘great’.
• Wide ranging experience in IT offering options usually only available in larger companies.
• Tailoring our services to meet your needs.

On-site IT Support

Occasionally when network/computer issues cannot be resolved remotely, it will be necessary for one of our engineers to attend site to fix the problem. At Simtech we pride ourselves on providing a prompt and proactive service with response times to fit in with your needs.

Critical applications or machines will be viewed as requiring more urgent attention and will typically receive as fast a response as possible, usually within an hour or two for response times.

Telephone & Remote Access IT Support

Our IT support customers benefit from unlimited telephone and remote access support to ensure that any issues are dealt with quickly and cost-effectively. All incidents are logged into our helpdesk system and dealt with by one of our Engineers.

Our helpdesk system allows us to manage incidents, review any historical problems and quickly resolve the problem to minimise any effects on your business.

Around 69% of solutions to technical problems can be delivered by Remote Access support, saving our customers unnecessary downtime and reducing costs. A secure connection is set up and our engineers remotely connect to your machine to resolve any issues with minimum inconvenience.

Proactive IT Support & Maintenance

Proactively monitoring hardware performance and carrying out health checks allows us to extend the life of your hardware, giving you better value for money.

More importantly, our proactive approach to IT support means that we can identify and address potential problems before they affect your computer systems or user experience.

For the majority of our clients, we carry out regular preventative maintenance, which significantly reduce the number of support calls they need to make.

Backup & Disaster Recovery

We offer tailored packages to meet our client’s requirements and needs, from off-site {Cloud or separate site} to on-site {tapes, drives, etc}. Whatever you need we can provide the advice on the option that meets with your budget and requirements.

Equipment – Server, Workstations & Printers

From new to upgrading we have wealth of experience is analysing current systems and providing quotations on all the options available to you with our recommendation on the most cost efficient method to proceed. When looking at printers for instance we always look into the cost of ownership in order to make sure that we give you the best advice possible.

Network Cabling Installations

From enterprise to business level wireless installation or wired installations for single to multiple port installations. We can undertake a free site survey and advise you on the most efficient route to proceed. Our staffs are competent with all the major network requirements for Cat5E and Cat6 shielded and unshielded. All cabling work is fully tested and a full report is provided upon completion.

Callouts & Troubleshooting

Callouts and Ad hoc support

Simtech can provide specialist IT assistance when you most need it. Our ad hoc IT support package gives you the flexibility to:

• Pay as you go to resolve IT helpdesk issues.
• Get IT support and resources when you most need them.
• Provide the right resources when there is a lack of specific skills.

Troubleshooting

Do you seem to have network outages, slow system operation, internet slow or unresponsive Simtech can provide a callout to assess the problem and compile a report on possible solutions for the issues raised.