Residential Support

No matter what form of problem you are experiencing, we believe a home computer repairs service should be available to everyone – with the same high levels of care and assistance as business customers would expect.

Here at Simtech Computer Systems, you’ll find that we do things the other way around – the Home User Customer has always been at the heart of our business, so we actively seek domestic repairs and make sure we offer some of the most competitive repair prices, based around a business-class repair service, offering a friendly, professional and efficient service to all.

With all of our Technicians being highly trained and all being experienced and passionate about all kinds of Tech, we’re proud to be able to say we’re one of the area’s favourite repair companies with a very large customer base.

No matter what the problem with your system, whether it is Microsoft or Mac we are here to find the solution for you.

Offering the facilities of both our Workshop Repair Centre based services from our Garden office and workshops in Margate, alongside our On-Site Home Callout Service – covering a 20 mile radius of Margate – we’re able to make sure we offer you a convenient repair, troubleshooting service for you, when you need it.

Home User Options

Collect and Return service

We come to you and pick up your computer, laptop, tablet, or printer, bring back to our workshop and return to you afterwards. If you decide you do not want to undertake the repair or fix then it is only the small cost of collection and return to pay.

Disconnection service

If you are unsure about disconnecting your system then we can arrange for a small fee for one of our technicians to come to your home and disconnect everything and bring your system to our workshops and when completed return and connect everything backup again.

Remote service

Depending on the problem you are experiencing sometimes it may be better to avail yourselves of our remote home connection service.

All you have to do is call us first and we will talk you through the costs and process involved – payment can be made by card over the phone or PayPal on completion.

Advice

We are always available to have an informal non technical jargon free chat either over the phone, by FaceTime, Whatsapp, Zoom, Teams or even arrange for one of us to come and see you in your home.  We will advise you on any options available to you in regards to purchasing anything in regards to IT. From Printers to Speakers, Laptops to Tablets, Monitors to Computers, Software to Consumables, if it is anything to do with IT then we are here to help not hinder.

Callouts

Having problems with your computer system, Mac, Laptop, Tablet, Ipad, wireless or wired network at home, then give us a call and we will arrange a mutually convenient callout to your home with one of our technicians.

Services

We offer the following services:

• Gifts or purchased equipment from elsewhere – no problem, here to help;
• Free advice on all things to do with IT;
• ‘No Fix No Fee’ on computers, laptops brought into our shop in Margate;
• Malware, Trojan, Spam, Virus removal;
• Supply of Internet Privacy Protection Software;
• Servicing – either Hardware or Software or both available at fixed cost;
• Memory, Hard Drive, Solid State Drive Upgrades for Towers and Laptops;
• Laptop, Tablet Screen replacements & DC Socket or board level repairs;
• Printer Advice, Sales, Supply, Inspection and Servicing;
• Wireless, Wired and Home networking supply and problem solving;
• Data recovery – Hard Drive, USB Pen drive, Memory Cards;
• Home Callouts to 20 miles – further can be undertaken – costs to be advised;
• One to One tuition in your own home for ‘what you want to learn’;
• New own brand or branded Computers, Any brand of laptop, tablets, etc;
• Refurbished Computers, laptops and printers;
• Vast range in stock of peripherals, printers, components from our suppliers;
• Ink cartridges original or compatible as well as toners on request.

Areas covered

Areas we cover:

We cover most of East Kent – in particular the area from Deal in the south to Herne Bay in the North and all areas in between.

Villages covered:

Acol, Ash, Beltinge, Birchington, Broadstairs, Brooks End, Chislet, Cliffsend, Cliftonville, Deal, Eastry, Ebbsfleet, Flete, Garlinge, Greenhill Hoath, Herne Bay, Kingsgate, Manston, Margate, Minister {Ramsgate}, Minnis Bay, Monkton, Newington, Palm Bay, Pegwell Bay, Ramsgate, Reading Street, Reculver, Richborough, Sandwich, Sarre, Sevenscore, Shatterling, Sturry, St Nicholas-at-wade, St Peters, Stourmouth, Walmer, Westbrook, Westgate, Westwood, Whitstable, Wingham.